Returns Policy

  • We make time-pieces that last, and if they don’t, we want to know about it. Our guarantee is a handshake – a promise that we will be fare to each other. So if something’s are not working or fitting or standing up to its tasks or lasting as long as you think it should, we will take it back. We want to make sure we keep our guarantee the way it’s always been forever.


    Stupa is committed to 100% customer satisfaction!


    We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, you’ll need to call our Customer Service department on 90046 88839 or mail us at stupacreation@gmail.com to return the product.


    Certain watches require adjustment to ensure good fit.


    1.      Make sure the item is in resalable condition. We cannot refund or credit returned that are not in proper condition or otherwise damaged.

     

    2.      Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned product so that we can issue the proper credit or refund.

     

    3.      Ship the package to our returns department. To guarantee delivery, please insure your package or ship it through a good courier company. If a product is returned, courier charges would be paid by the customer.

     

    Return Address : Stupa Creation ,A/9, Gala No 110,Pritesh Complex,Dapoda Road,Val Village, Bhiwandi Thane – 421302

     

    We do not accept any returns after 7 days of delivery date.


    We process most refunds on the same day when they are received, but it can take up to 10 working days for the money to be credited to your account.


    When we receive the product back, our return department will confirm that everything is present in its original condition to ensure its eligibility for refund.


    In case, if the product is defective or damaged, when the product is received you must notify us within 48 hrs.

    Faulty items must be returned using the same process described above.


    REFUNDS


    We process refunds as quickly as possible and you will receive our email notification that the refund has been processed.

    The money will be transferred to the same bank account from where we have received the payment or on the name of the customer who have ordered.


    Further details regarding your rights in relation to faulty  goods, please see our user manual and contact customer service through the mail id stupacreation@gmail.com or call us at 90046 88839.


    We ensure you the best service at Stupa Creation.